tanksFrequently Asked Questions
Users on tanks ask about account setup, payment methods, game rules, and account security. This FAQ covers the most common topics we receive, from KYC verification and deposit flows to withdrawal timelines and customer support channels.
We have compiled answers to help you navigate tanks without delay. If your question is not listed here, our support team is available via live chat, email, and phone during operating hours. For detailed policy information, refer to our terms and conditions or legal notice.
Read through the sections below to find your answer. Each topic is grouped by theme—account setup, payments, games, and security. If you need immediate assistance, contact us directly rather than waiting; we aim to respond within standard business hours.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank virtual accounts
- Game rules and featuresfootball betting, live-dealer tables, slots, esports markets, and RTP
- Security and account careaccount protection, contact channels, and jurisdiction notice
Registration on tanks takes three steps. First, fill in your username, email, password, and mobile number on our sign-up form. Second, confirm your email address by clicking the link we send you within 24 hours. Third, log in and upload your KYC documents (ID and proof of address). Our team verifies these within one business day. Once approved, your account is fully active and you can deposit and play. If verification is delayed, check your email for requests for additional information or contact our support team.
Registration on tanks takes three steps. First, fill in your username, email, password, and mobile number on our sign-up form. Second, confirm your email address by clicking the link we send you within 24 hours. Third, log in and upload your KYC documents (ID and proof of address). Our team verifies these within one business day. Once approved, your account is fully active and you can deposit and play. If verification is delayed, check your email for requests for additional information or contact our support team.
Payments and transactions
If your deposit or withdrawal does not complete, check your bank or payment app first to confirm whether the transaction went through. If money left your account but did not arrive on tanks, contact our support team immediately with your transaction ID and bank reference number. We will investigate and either reprocess the transaction or refund you within one to two business days. For withdrawals, if funds do not arrive within the standard window, we will trace the transaction with your bank. Do not attempt the same transaction twice; wait for our team to investigate first.
Deposits via local payment, online payment, or e-wallet are instant. Log in to tanks, go to Deposit, select your payment method, and enter the amount. You will be redirected to the app or web portal to confirm payment. Once you approve the transaction in your payment app, the funds appear in your tanks account immediately. We also accept mobile banking, local payment, online payment, and virtual accounts from e-wallet, mobile banking, local payment, and online payment. Each method processes within seconds to a few minutes. If your deposit does not appear, check your payment app to confirm the transaction succeeded, then contact support with your reference number.
We provide account controls including password reset, email change, and mobile number update. You can view your full transaction history, including deposits, withdrawals, and game activity. You can also download statements for your records. If you forget your password, use the "Forgot password" link on the login page to reset it via email. If you suspect unauthorized access, contact our support team immediately to secure your account. We do not offer account suspension or account controls; if you wish to close your account, contact support and we will process the closure after you withdraw your balance.
Game rules and features
RTP stands for Return to Player and represents the percentage of all wagered money a slot game returns to players over time. For example, a slot with returns an average of 96 cents per dollar wagered across many spins. RTP is a long-term statistical measure, not a guarantee for individual sessions. On tanks, all slot games display their RTP in the game information section. Popular slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have published RTPs. Higher RTP does not mean you will win more in a single session; it is a measure of fairness over thousands of plays.
Our weekly cashback offer returns a percentage of net losses (losses minus wins) from the previous week. Cashback is calculated every Monday and credited to your account automatically if you qualify. The cashback percentage and minimum loss threshold vary by promotion; check the promotions page for current terms. Cashback is credited as bonus funds and may have play-through requirements before withdrawal. Cashback is available to active players on tanks and does not apply to accounts with suspicious activity or bonus abuse. Contact support if your cashback does not appear on the expected date.
Security and support
We offer support via live chat, email, and phone during operating hours. Live chat is the fastest way to reach us for urgent issues. Email support is available for detailed inquiries and document submissions. Our phone line handles account recovery and verification questions. Response times vary by channel; live chat typically responds within minutes, email within one business day. We support English and Indonesian. For account security issues, contact us immediately rather than waiting. For general questions, check this FAQ first to save time. Our support team can help with deposits, withdrawals, game rules, account access, and verification questions.