tanks Platform Account Terms

When you create an account on tanks, you enter into an agreement with us that covers how we operate our platform, how you use our services, and what happens if disputes arise. These terms set out our commitments and yours, so both of us know what to expect.

We at tanks operate in supported jurisdictions only. Our services are available exclusively where local law permits. This page explains the conditions under which you can access our platform, deposit and withdraw funds, use our games and sports markets, and resolve issues if they occur.

By registering on tanks, you agree to these terms. If you do not agree with any part of them, do not create an account. We may update these terms at any time, and we will notify you of material changes via email or by posting a notice on the platform.

Account registration and eligibility on tanks

To open an account on tanks, you must be of legal age in your jurisdiction and a resident in a territory where we operate. We ask for your full name, email address, phone number, date of birth, and residential address during registration. You are responsible for ensuring all information you provide is accurate and current.

We reserve the right to refuse registration to any person, or to suspend or close an account, if we believe the account poses a compliance risk or violates our terms. This includes accounts created using false identity information, accounts linked to money laundering, or accounts involved in prohibited activities.

You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your tanks account, contact our support team immediately. We recommend enabling two-factor authentication in your account settings for additional security.

Deposits and payment methods on tanks

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. Deposits are processed according to each payment method's standard processing time. mobile banking and local payment deposits typically arrive instantly; virtual account transfers may take several hours depending on your bank.

All deposits are non-refundable unless they were made in error or due to a platform malfunction on our side. If you believe a deposit was processed incorrectly, contact our support team with transaction details. We will investigate and issue a reversal if the error was ours.

We do not accept deposits from third parties. Funds must come from an account registered in your name. If we detect deposits from multiple sources or suspicious patterns, we may freeze your account pending verification.

Withdrawals and account verification

Withdrawals on tanks are processed back to your original deposit method. To withdraw for the first time, we require identity verification. You must provide a government-issued ID (passport, national ID card, or driver's license) and a recent proof of address (utility bill or bank statement showing your name and address).

Our compliance team reviews verification submissions within a standard processing window, usually the same business day for complete submissions. Once verified, future withdrawals process faster because your documents are on file. We do not charge withdrawal fees, though your bank may apply standard transfer costs.

Withdrawals are subject to our anti-money-laundering and fraud-prevention policies. If we detect suspicious activity associated with your account, we may place a hold on your withdrawal pending investigation. We will notify you of any hold and the reason for it.

Bonuses and promotional offers on tanks

We may offer new-customer bonuses, seasonal promotions, or special event offers. All bonuses on tanks are subject to specific terms, which we display clearly when you claim them. Bonus terms typically include play-through requirements (the number of times you must wager the bonus amount before withdrawing), eligible games, and expiration dates.

Bonuses are issued at our discretion and may be withdrawn if you breach our terms. We reserve the right to adjust bonus offers, cancel promotions, or exclude players from bonus eligibility if we suspect bonus abuse or fraud.

If a bonus is credited to your account in error, we may reclaim it without notice. Winnings from a bonus are credited to your account and subject to the same withdrawal conditions as your main balance.

Game rules and fair play on tanks

All games on tanks operate on certified random number generation and are regularly tested for fairness. You can access the rules for any game—whether it is football betting, live dealer, slots, or esports—by clicking "Rules" or "Help" within the game interface or in our support section.

We do not permit cheating, collusion, or abuse of platform vulnerabilities. If we detect such activity, we may close your account and forfeit your balance. We also prohibit account sharing, multi-accounting, and the use of automated software or bots to interact with our platform.

If you discover a technical issue or believe an outcome was incorrect, report it to our support team with details and a screenshot. Our technical team will investigate and correct any platform error that affects you.

Our service availability and jurisdiction notice

Our services on tanks are available only in jurisdictions where they are legally permitted. We do not offer our services in territories where online gaming is prohibited or where our operations would violate local law. You are responsible for verifying that your access to and use of tanks complies with your own jurisdiction's laws and regulations.

We operate in supported regions across Indonesia—including Jakarta, Surabaya, Bandung, and Medan—and neighbouring territories where applicable law allows. If you access tanks from a jurisdiction where our services are restricted, we may suspend or close your account without liability.

During major events—Liga 1 matches, Piala AFF tournaments, Champions League fixtures—our platform may experience peak traffic. While we scale our infrastructure to handle demand, service interruptions may occur. We are not liable for losses arising from service interruptions, technical glitches, or downtime.

Dispute resolution and complaints on tanks

If you believe an issue has arisen with your account, game outcome, deposit, or withdrawal on tanks, contact our support team with full details and supporting evidence (transaction IDs, screenshots, timestamps). Our team will investigate within a standard response window and work toward a resolution.

If you are not satisfied with our response, you may escalate your complaint to our complaints team by emailing our support address. We will acknowledge escalations within 2 business days and provide a substantive response within 7 business days of receipt.

Any disputes arising from your use of tanks are subject to binding arbitration or the dispute resolution procedures in your jurisdiction, whichever applies. You waive your right to pursue litigation unless required by your local law. We will not be liable for any indirect, incidental, or consequential damages arising from your use of our platform.

Liability and limitation of claims

We at tanks provide our platform and services on an "as-is" basis. We do not warrant that our platform will be uninterrupted, error-free, or free from viruses or malicious code. We are not liable for any loss of data, loss of funds, loss of profits, or any indirect or consequential damages arising from your use of tanks.

Our total liability to you for any claim arising under these terms shall not exceed the amount you deposited with us in the 12 months immediately preceding the claim. This limitation applies regardless of whether the claim is based on contract, tort, negligence, or any other legal theory.

We reserve the right to suspend or terminate your account and forfeit your balance if we reasonably believe you have breached these terms, engaged in prohibited activity, or posed a compliance risk. We will provide notice of termination unless doing so would compromise our legal or compliance obligations.

Changes to these terms

We may update these terms at any time. Material changes will be communicated to you via email or by prominent notice on tanks. Your continued use of our platform after such notice constitutes your acceptance of the updated terms. If you do not agree with changes, you may close your account and request withdrawal of your balance.

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Our commitment to you on tanks

We at tanks operate with transparency and fairness as core principles. Our games use certified random number generation. Our support team responds to inquiries within standard service windows. Your account data is encrypted and protected according to industry standards.

If you have questions about these terms or about how we operate tanks, contact our support team via live chat, email, or phone. We are available during operating hours and respond within standard response windows. We also maintain a comprehensive FAQ section covering common account, payment, and gameplay questions.

By using tanks, you acknowledge that you have read, understood, and agree to be bound by these terms. Your agreement is effective upon account registration and continues for as long as your account remains active. Thank you for choosing tanks.